About Us
Civic Directive is a research and service design firm dedicated to strengthening public institutions.
We provide leaders with balanced feedback from their entire community, including from residents that are hard to reach. In doing so, we help organizations improve service offerings, build public trust, and achieve accreditation requirements.
We believe every organization deserves access to rigorous, unbiased research that can guide critical decisions. Our commitment to honesty, methodological rigor, and measurable impact drives everything we do.
Our Services
Civic Directive pairs advanced analytics with user experience research and service design for local government, nonprofit, and higher education clients.
Survey Research
Comprehensive survey design, deployment, and analysis to capture the voice of your community with statistical precision.
Usability Studies
User experience research that identifies friction in government services and delivers clear, prioritized improvements.
Public Engagement
Participation processes that connect organizations with the people they serve, turning community voice into evidence for better decisions.
Journey Mapping
Visual maps of the end-to-end experience people have with your services, revealing pain points and opportunities at every touchpoint.
Program Evaluation
Rigorous evaluation of whether programs are working, with outcomes frameworks and data systems analysis to drive improvement.
Policy Analysis
Evidence-based evaluations of public policies to assess effectiveness, impacts, and alternatives.
Our Leadership
Meet the experts driving data-informed decisions for communities across the nation.
Contact Us
Ready to bring data-driven decision making to your community? Let's talk.